* Inspection fee is included in repair cost; charged separately only when no repair is authorized.

** Licensed software only, You must own the Licensed Software that will be installed. ExTek Computer Services will not install it if you don't own the License.

*** On-Site (Means Your Location). Time starts and ends at Your door. Missed appointments when a technician is dispatched will be billed the one hour minimum.

All repairs are covered under a minimum 30-day labor and 90-day parts warranty, or as specified by the manufacturer. ExTek Computer Services recommends regular data backup's and assumes no responsibility for lost data. Prices do not include parts. Prices subject to change without notice.

Vendor Warranty and Maintenance Information

Vendor Warranty
Vendor warranties provided by the hardware manufacturer vary in length of time and what they cover; however, all warranties are limited to problems associated with the actual hardware. In other words, if we do not replace a part from a service call, the expense is not covered under the warranty.

Turnaround time for repairs
In-Shop: Our standard turnaround time for diagnosis is 2-4 days, which may vary with repair volume. If parts need to be ordered for the repair, the repair will require additional time. We operate on a first come first serve basis.

RUSH REPAIR requests will have priority. Rush repairs will be completed within 48 hours of Pick-Up, Unless Parts are needed for repair.

On-site service: A technician will be on site to diagnose the equipment in 1-2 days from the day the dispatch call is placed. Repairs that need to be brought in-house and repairs for which parts need to be ordered will require additional time for completion.

For questions or comments, please contact us at Support@ExTekcs.com or call (970) 660-4074.